Returns & exchanges
Not completely satisfied? No problem. You have the right to cancel your order within 14 days of receipt without giving a reason.
14-day right of withdrawal
After cancelling, you have another 14 days to return the product. We refund the full order amount, including the original shipping costs.
Returns
You have the right to cancel your order up to 14 days after receipt without giving a reason.
After cancelling, you have another 14 days to return the product.
We refund the full order amount, including the original shipping costs.
You pay the cost of returning the goods from your address to our store (approximately €7.25 per parcel; check your carrier's current rates).
Conditions
- Return the product with all supplied accessories.
- If possible, in its original condition and packaging.
- Handle the product with care and package it securely for return.
If the product or its packaging is damaged beyond what is necessary to try the product, we may deduct the resulting loss in value.
Exercising your right of withdrawal
To exercise your right of withdrawal, contact us at:
After receiving and approving your return, we refund the order amount within 14 days.
Exchanges
Would you prefer a different product?
Faulty product or product not working as expected
An exchange is possible — please contact us.
The product is fine, but you would like something else
Return the product and place a new order. We refund the first order once we receive the product back in good condition.
Return address
Greendiscounter / Klimadeluxe
Wassenbergstrasse 36
46446 Emmerich
Germany
Register a return
To help us process your return quickly, always include the following when registering it:
- Your order number
- The purchase date
- The reason for return (optional)
For convenience, download the return form, complete it and include it with the items you are returning.
Registering a return or need help?
Download the return form or contact us. Our customer service team will help you.