Tell us what’s wrong
Report the problem to our customer service team. Use the checklist below to include all the details we need.
Include photos where possible
Warranty
Is your product not working as expected? We’re happy to help you find a solution. Read how to report a problem and what you can prepare in advance.
Report a problemHow we help you
We’ll look into it with you
Our customer service team reviews your report and discusses the best next step for your situation.
You’ll receive clear instructions
Finding a solution together
We’ll discuss the options and keep you informed as we work towards a solution.
Contact us before sending your product back
Have these details ready
- Your order number or proof of purchase
- The product name and purchase date
- A clear description of the problem
- Photos or a short video of the fault
Which warranty applies to my product?
Warranty terms may vary by product and manufacturer. Check the product information or ask our customer service team for help with your purchase.
Always explain exactly what’s wrong and when the problem started. This helps us assess your report.
Frequently asked questions about warranties
Unsure? Just ask us.
Our customer service team is happy to help. Have your order number ready if your question is about an order.
