Shipping and Returns

TO SEND:

Within how many days will I receive my order?
In the Netherlands and Germany, your order will normally be shipped within 2 working days, but in some cases this can take up to 5 days. For Belgium this is 7 days.
The package will be delivered by parcel post or letterbox post.

Postage costs:
The following shipping costs apply to most products on our website:
The shipping costs within the Netherlands and Germany are € 4.95 for orders under € 125.
For Belgium, a rate of € 6.95 applies to orders under € 125.

For the Netherlands, Germany and Belgium, orders above € 125 are shipped free of charge!

However, we also sell a number of products that are too large and/or too heavy for regular mail delivery, or are simply very fragile.

In order to be able to offer a fast and careful delivery, we are forced to use a separate shipping rate for these products.
from € 25,-

Track & Trace
Your order will be shipped to the address you provided during the ordering process.
As soon as your package has been shipped, you will receive a track & trace code in your email inbox, so that you can track your package online.

To which countries do we deliver?
You can have your orders delivered in Germany, the Netherlands and Belgium.

RETURN:

Return:
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates.
If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at info@greendiscounter.de
We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

Exchange:
Prefer a different product? This is only possible if the original product does not function as desired or is defective. Is the product just right, but would you rather have a different product? Then you must return the original product and place a new order on our website.
Of course, the purchase price of the original product will be refunded as soon as it has been received in good order.

The return address is:
Greendiscounter / Klimaluxe
Wassenbergstrasse 36
46446 Emmerich
Germany

If you want to send a return, first register it using the form below, and then indicate the following in the message:
- Your order number
- The purchase date
- The reason for return